Generating a Quote and other FAQs 2017-12-14T01:48:34+00:00

Generating a Quote and other FAQs

If you require a price quote prior to submitting payment, please follow the steps below:

  1. Add the desired products to your Cart and Proceed to Checkout
  2. Enter Billing & Shipping Info and click Next
  3. On the Payment Information page, select a shipping and payment option
  4. Click the button GENERATE A QUOTE.
  5. The quote will be automatically downloaded as a PDF and you will also receive the quote via e-mail.

If you require a PDF pro-forma invoice, please click Submit Your Order, and email [email protected] with your quote number. Your PI will be emailed to you within 3 business days. For non-US customers, quotes do not include any VAT / import taxes that your shipment may incur upon import to your country. For these figures, please contact your local customs or FedEx office.

After you receive your quote, if you submit payment for your order via EFT / wire transfer:

  1. Send an email to [email protected] containing the payment confirmation as a PDF attachment.
  2. Please include your order number in the Subject line of the email.
  3. Failure to send this email will result in a delay of your shipment.

Other FAQs

Contact Details

VideoLogix, Inc

4000 Barranca Parkway, Suite 250
Irvine, CA 92604

Return / Refund Policy

If the product arrives damaged or defective, we’ll provide a full refund and pay shipping costs, if shipped back within 2 years of the purchase date. Please use the Contact page of this website to initiate a return.

Shipping Policy

Proteus-IV is currently in production and orders usually ship within 24 hours ARO.

Security Policy

The security of your personal information is important to us. When you provide sensitive information (such as a credit card number) to us, we encrypt the transmission of that information using secure socket layer technology (SSL).

We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. If you have any questions about security on our Web site, you can reach us via the Contact page of this website.